The way we communicate with others can increase the level of trust and engagement or create an environment of mistrust and risk avoidance. Studies have shown that our ability to communicate effectively is a critical foundation to driving accountability and overall business success.
In this program leaders will:
- Understand how to take full responsibility for assertive rather than passive or aggressive ways of interacting with others
- Practice using active listening skills to open up communication
- Learn to use clear messaging to gain and follow-up on agreements, and confront problem behaviors and performance.
- Practice defusing volatile reactions by staying calm, managing emotions and refocusing tough conversations